My name is Andrew Eastman and I would like to share my outsourcing experience with everyone. To begin with I was very skeptical in the whole BPO process and all the negative talk about how bad it is. I looked past all the negative factors and went forth with this anyways, especially after hearing that 77% of major U.S companies are out sourcing, this includes about 90% of fortune 500 companies. So please bare with me and use this information as you wish.

Kelly never said she was going to call the branch manager, just put me on hold and then mumbled some kind of introduction and connected me to Jeffrey. I told Jeffrey my whole story from beginning to end. Jeffrey apologized for the lack of service I received. He was courteous and reversed one of the fees. He also informed me that sometimes there is a delay in transactions either posting or funds being placed on hold.

The product basically nets you discounts on a bunch of popular coastal vacations around the world (hence the name). In other words, it’s similar to Global Resorts.

You will receive training in how to use your computer software, customer service skills, and content directly related to the service you are providing. The length of these training sessions varies, depending upon job requirements.

You can try sales of things that you no longer need. You can put up an online bazaar or garage sale. The internet is a good way to advertise your stuffs. Or you can do buy and sell. You can buy cheap products and have them sold in a higher price. An example of a site that does online sales is Ebay. Or maybe you are a good cook; you can post your food creations and have others order from you. You can post your number or email address in the net.

Life is very structured at a call center tijuana, as opposed to more relaxed office situations. Because call volume is monitored, management is aware of peak times and schedules accordingly. Thus your breaks and lunches are staggered with other agents to allow for phone coverage. You are not free to tell your friend, “Let’s get together around noon,” when your scheduled lunch is 11:30 am. You are usually required to log in and out of your phone, even when going to the restroom. I am aware of one contract that deducts bathroom breaks from regular breaks and lunches and will even require a doctor’s note if you need to use the bathroom frequently. Hint to applicants – this might not be a good place to work if you use a diuretic!

There are 3 different products you can buy. The 1st product costs $1295, and the most expensive one will run you $11000. If you buy the 3rd product, you are entitled to sell all 3.

Your polite comments are welcome. Comments containing links to other sites, or comments containing derogatory language will be deleted. If you would like to be notified when I publish my next column click on Subscribe.